Privacy Policy
Introduction
Vetlyf ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based veterinary booking service ("Service").
By using this Service, you consent to the practices described in this policy.
Information We Collect
Personal Information
- Contact Details: Your name, email, and phone number
- Pet Information: Pet name, species, age, and health concerns
- Location Data: Address or GPS coordinates (if shared via WhatsApp)
- Appointment Details: Service type (e.g., vaccination, grooming, health check)
Automated Data
- Chat Logs: Messages exchanged via WhatsApp
- Metadata: Timestamps, message status (sent/delivered/read)
Data Usage and Processing
We use your information to:
- Process bookings for veterinary home visits
- Communicate appointment confirmations and updates
- Improve our Service by analyzing user interactions
- Comply with legal obligations (if required)
Data Storage & Security
- Firestore Database: Your data is stored securely in Firebase Firestore
- Encryption: Data in transit is encrypted via HTTPS
- Access Control: Only authorized Vetlyf personnel can access booking records
Data Sharing & Third Parties
We do not sell your data. However, we may share it with:
- Veterinarians to fulfill appointments
- Service Providers (e.g., Twilio for WhatsApp messaging)
- Legal Authorities if required by law
Your Rights
- Access your stored data
- Correct inaccurate details
- Delete your information (subject to legal retention policies)
- Opt out of communications (reply STOP on WhatsApp)
Meta Platform Compliance
- This policy aligns with Meta's WhatsApp Business Policy and GDPR (if applicable)
- Users are informed about data collection upfront in the chat flow
- No sensitive health data is stored beyond what's necessary for appointments
- Users can opt out anytime via WhatsApp commands (STOP, HELP)
Contact Information
For privacy concerns, please contact us at: privacy@vetlyf.com
Last Updated: January 2024